Privacy Statement

1. Introduction

Propulse Technologies Pvt. Ltd. (“Propulse,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Statement explains how we collect, use, disclose, transfer, and store information that identifies or is associated with you (“personal information” or “personal data”) when you visit our website https://www.propulsetechnologies.in (the “Site”), engage with our services, or otherwise interact with us. This Statement also describes your rights regarding your personal information and how you can exercise them.

By using our Site or services, you acknowledge that you have read and understood this Privacy Statement. If you do not agree with any part of this Statement, please discontinue use of our Site and services.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
• Data Controller: The entity that determines the purposes and means of processing personal data.
• Data Processor: An entity that processes personal data on behalf of the controller.
• Data Subject: The individual to whom the personal data relates.

3. Information We Collect

We may collect and process the following categories of personal information:

We do not intentionally collect sensitive categories of personal data (e.g., health information, biometric data, religious beliefs) unless you voluntarily provide them. We ask that you avoid submitting such information unless necessary and lawful.

4. How We Collect Information

We collect personal information through the following methods:

• Directly from you: When you fill in forms, correspond with us by email, phone, or post, or provide information during service delivery.
• Automated technologies: As you navigate through our Site, we automatically collect technical data through cookies, server logs, and similar technologies (see our Cookie Policy).
• Third parties: We may receive information from analytics providers such as Google, advertising networks, and publicly available sources (e.g., LinkedIn) where legally permitted.

5. Legal Basis for Processing

We process your personal data only when we have a lawful basis to do so. Depending on your jurisdiction, the legal bases may include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contractual necessity: Processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations.

6. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To communicate with you about service updates, project milestones, and support requests
• To respond to your enquiries and provide requested information
• To personalize your experience and deliver relevant content
• To analyse Site usage and optimise our digital presence
• To send marketing communications (where you have consented)
• To comply with legal obligations and enforce our terms of service
• To protect the security and integrity of our systems

7. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third‑party vendors who perform functions on our behalf (e.g., cloud hosting, email delivery, analytics). These providers are contractually bound to safeguard your data.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our assets, you will be notified via email or prominent notice on our Site.
• With your consent: Where you have explicitly agreed to the sharing.

8. International Data Transfers

Propulse is based in India, and we may transfer your personal data to servers or service providers located in other countries. When we transfer data across borders, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, to guarantee a comparable level of protection as required by applicable data protection laws.

By submitting your personal information to us, you understand that your data may be transferred, stored, and processed in countries outside your own.

9. Data Security

We implement and maintain appropriate technical, physical, and organizational measures designed to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, firewalls, access controls, and staff training.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and whether we can achieve those purposes through other means.

When personal data is no longer required, we securely delete or anonymise it. In some circumstances, you may ask us to delete your data earlier (see Your Rights below).

11. Your Rights

Depending on your location (including India under the Digital Personal Data Protection Act, 2023; the European Economic Area under the GDPR; or California under the CCPA), you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data under certain conditions.
• Right to restrict processing: Request temporary limitation of processing.
• Right to data portability: Receive your personal data in a structured, machine‑readable format.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
• Right to object: Object to processing based on legitimate interests.
• Right to grievance: File a complaint with a supervisory authority or our Grievance Officer.

To exercise any of these rights, please contact us at the details provided in Section 14. We will respond to your request within the timeframe required by applicable law.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse Site traffic, and deliver targeted content. For detailed information on the types of cookies we use, their purposes, and how you can manage your preferences, please review our Cookie Policy.

13. Third-Party Links

Our Site may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy statements of every website that collects personal data.

14. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

15. Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in our practices, technology, legal requirements, or other operational reasons. The “Last updated” date at the top of this page indicates when the revision was made. We will notify you of material changes via a prominent notice on our Site or, where appropriate, by email. Your continued use of the Site after such modifications constitutes acceptance of the updated Statement.

16. Grievance Officer and Contact Information

If you have any questions, concerns, or requests regarding this Privacy Statement or our data protection practices, you may contact our Grievance Officer:

You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country or with the Data Protection Board of India.